Does this skill support European or Australian data centers?

Yes, it supports regional endpoints for US (default), Europe (api.eu.intercom.io), and Australia (api.au.intercom.io).

Can I manage help center articles with this skill?

Yes, it provides dedicated endpoints to list and retrieve help center articles from your Intercom knowledge base.

How do I authenticate this skill with Intercom?

You need to generate an Access Token in your Intercom Developer Hub under Settings > Developers and set it as the INTERCOM_ACCESS_TOKEN environment variable.

What version of the Intercom API does this skill use?

This skill is specifically configured and tested to work with Intercom API version 2.14.

Can I use this to automate replies to customers?

Yes, the skill includes commands to search for open conversations and post replies or internal comments as an admin directly through the terminal.

Intercom Support & CRM

Name: Intercom Support & CRM
Author: vm0-ai

byvm0-ai

•

协作工具

Manages customer conversations, user profiles, and support tickets through the Intercom REST API.

This skill empowers Claude to interact directly with your Intercom workspace, enabling automated customer support management and CRM synchronization from your development environment. It provides a comprehensive suite of tools for searching and updating contact profiles, replying to and assigning conversations, and organizing support tickets. By integrating Intercom's robust communication features, developers can automate repetitive support tasks, manage knowledge base articles, and maintain up-to-date customer records without leaving the command line.

主要功能

01Knowledge base integration for accessing and managing help center articles

02Advanced filtering and search capabilities for contacts and conversations

03Comprehensive contact management including creation, updates, and custom attributes

04Real-time conversation handling for replying, assigning, and closing tickets

05Internal workflow support with tagging, notes, and teammate management

0618 GitHub stars

使用场景

01Bulk updating customer profiles or segments with custom CRM attributes

02Automating responses to common customer inquiries using knowledge base content

03Synchronizing support ticket status and conversation history across platforms

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add vm0-ai/vm0-skills intercom

For use in Claude.ai and ChatGPT

Download Skill