IT Operations Expert

关于

The IT Operations Expert skill empowers Claude to manage complex infrastructure environments using industry-standard frameworks like ITIL and Site Reliability Engineering (SRE) principles. It provides structured workflows for incident management, change control, and capacity planning, while prioritizing automation over manual toil. This skill is essential for teams looking to minimize downtime, optimize resource utilization, and establish operational excellence through documented runbooks and data-driven observability strategies.

主要功能

• ITIL-aligned service management and change control
• Capacity planning and cost optimization workflows
• Blameless post-mortem and runbook standardization
• Automated monitoring and alerting strategy design
• 1 GitHub stars
• Incident management and severity classification frameworks

使用场景

• Creating automated incident response playbooks and escalation paths
• Designing a comprehensive observability stack with defined SLAs and SLOs
• Establishing a risk-based change management process for infrastructure updates