Returns & Reverse Logistics
Manages the end-to-end product return lifecycle from authorization and inspection to fraud detection and disposition.
This skill transforms Claude into a senior returns operations expert, providing deep domain knowledge for managing RMAs, grading returned merchandise, and making complex disposition decisions. It offers strategic guidance on balancing customer satisfaction with margin protection, implementing fraud detection measures like identifying wardrobing or serial returners, and optimizing vendor recovery processes. Whether you are designing a returns policy for an e-commerce platform or automating warehouse inspection workflows, this skill provides the logic and industry standards required for efficient reverse logistics and margin recovery.