This skill equips Claude with the expertise of a senior Returns Operations Manager with over 15 years of experience in retail and e-commerce. It provides a standardized framework for managing Return Merchandise Authorizations (RMA), condition grading (A-D), and disposal path optimization (restock, refurbish, liquidate, or scrap). By applying deep domain knowledge in fraud detection—including wardrobing and switch-outs—and vendor recovery (RTV) economics, this skill helps businesses protect profit margins and streamline complex reverse logistics operations while maintaining high customer satisfaction.
主要功能
01Vendor recovery (RTV) and warranty claim management
02Return fraud and policy abuse detection scoring
03Standardized A-D product condition grading framework
04Cross-channel and international return policy logic
05Recovery-driven disposal path decision trees
064 GitHub stars
使用场景
01Developing fraud prevention strategies for serial returners
02Processing complex RMA requests and determining eligibility
03Establishing standardized inspection and grading protocols for warehouses