This skill equips Claude with the expertise of a senior operations manager specialized in the full returns lifecycle across retail and e-commerce. It provides a structured framework for handling Return Merchandise Authorization (RMA), sophisticated condition grading (A-D), and economic-based disposition routing to maximize margin recovery. Whether dealing with high-value electronics, detecting serial return fraud, or managing complex international duty drawbacks, this skill ensures operational efficiency while balancing customer satisfaction against bottom-line protection.
主要功能
01151 GitHub stars
02Standardized condition grading for visual and functional inspections
03Vendor recovery (RTV) and warranty claim evidence management
04Automated RMA eligibility validation and policy logic
05Data-driven disposition routing (restock, refurbish, liquidate, or scrap)
06Advanced fraud detection patterns including wardrobing and bracketing
使用场景
01Calculating the economic threshold for international 'returnless refunds' vs. shipping costs
02Implementing fraud mitigation strategies for high-frequency serial returners
03Optimizing recovery for high-value electronics returns with refurbishment assessments