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The Service Reliability & SLA Tracker skill empowers developers and SREs to implement robust Site Reliability Engineering (SRE) practices directly within Claude. It provides a structured framework for defining Service Level Indicators (SLIs), setting achievable Service Level Objectives (SLOs), and formalizing customer-facing SLAs. By automating the tracking of metrics like latency, error rates, and availability, the skill helps teams manage error budgets effectively and identify potential performance regressions before they impact users.