What is the purpose of the User Journey Mapping skill?

It provides a standardized framework for Claude to analyze and document the steps a user takes to achieve a goal, highlighting their feelings and frustrations along the way.

How does this help with conversion optimization?

By mapping out the specific 'Pain Points' and 'Emotions' at the payment or sign-up stages, the skill helps identify exactly where users are dropping off and why.

Does this skill work with existing user research?

Yes, you can provide Claude with raw research data or interview notes, and it will use this skill to synthesize that information into a structured journey map.

Can I use this for non-digital products?

Absolutely. The skill is designed to include both digital touchpoints (apps, websites) and non-digital ones (support calls, physical mail, in-person interactions).

User Journey Mapping

Name: User Journey Mapping
Author: NickCrew

byNickCrew

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设计工具

Generates comprehensive user journey maps to identify pain points, emotional states, and optimization opportunities across the user experience.

关于

The User Journey Mapping skill enables Claude to act as a UX strategist, creating detailed visualizations of how users interact with a product from initial awareness through to long-term advocacy. By breaking down the experience into stages, actions, touchpoints, and emotional states, this skill helps teams identify critical friction points and high-impact opportunities for improvement. It is particularly useful for analyzing conversion funnels, auditing onboarding flows, and aligning cross-functional stakeholders around a shared, user-centric perspective.

主要功能

Structured stage mapping from awareness to advocacy
Actionable opportunity discovery for product roadmaps
Identification of touchpoints across digital and physical channels
Friction and pain point isolation with impact assessment
7 GitHub stars
Emotional state tracking and sentiment analysis

使用场景

Mapping end-to-end onboarding experiences for new software products
Aligning design, engineering, and product teams on the current user reality
Analyzing conversion funnel drop-offs to improve user retention

关于

主要功能

Structured stage mapping from awareness to advocacy
Actionable opportunity discovery for product roadmaps
Identification of touchpoints across digital and physical channels
Friction and pain point isolation with impact assessment
7 GitHub stars
Emotional state tracking and sentiment analysis

使用场景

Mapping end-to-end onboarding experiences for new software products
Aligning design, engineering, and product teams on the current user reality
Analyzing conversion funnel drop-offs to improve user retention