Is it possible to search for specific users or customers?

Yes, you can use the search tool to find users by name, email, or phone number to retrieve the necessary IDs for ticket assignment or requester fields.

Can I send private internal notes to tickets?

Yes, the reply tool includes a public boolean parameter; setting it to false allows you to create internal notes visible only to agents.

Does this skill require a Zendesk API key?

No, it uses Rube MCP's connection management which handles authentication via a secure auth link provided during the setup process.

How does the skill handle ticket tags during updates?

Updating tags replaces the existing list entirely. It is recommended to fetch current tags first and merge them to avoid accidentally deleting existing metadata.

Zendesk Automation

Name: Zendesk Automation
Author: JantonioFC

byJantonioFC

•

生产力与工作流

Automates customer support workflows in Zendesk by managing tickets, users, and organizations directly within Claude Code.

The Zendesk Automation skill empowers Claude to handle comprehensive customer support operations via the Rube MCP (Composio) toolkit. It enables seamless management of the entire ticket lifecycle—from creation and searching to replying with public or private notes—while also providing tools for user discovery and organization management. Designed for efficiency, this skill streamlines support tasks by integrating Zendesk's API capabilities into the development environment, allowing for automated ticket updates, user role management, and bulk organization handling with built-in safeguards for tag management and concurrent updates.

主要功能

01Organization management with domain-based association and metadata tracking

02Interactive ticket replying with support for public responses and internal notes

032 GitHub stars

04Full ticket lifecycle management including creation, searching, and status updates

05Built-in pagination handling and safe-update conflict prevention

06Advanced user discovery and role management for agents and end-users

使用场景

01Syncing user and organization data between Zendesk and external databases

02Automating standard responses to common support inquiries and managing ticket priority

03Performing bulk updates on support tickets based on custom filtering criteria

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add jantoniofc/skillsbank zendesk-automation

For use in Claude.ai and ChatGPT

主要功能

01Organization management with domain-based association and metadata tracking

02Interactive ticket replying with support for public responses and internal notes

032 GitHub stars

04Full ticket lifecycle management including creation, searching, and status updates

05Built-in pagination handling and safe-update conflict prevention

06Advanced user discovery and role management for agents and end-users

使用场景

01Syncing user and organization data between Zendesk and external databases

02Automating standard responses to common support inquiries and managing ticket priority

03Performing bulk updates on support tickets based on custom filtering criteria