Does it support both internal and external ticket notes?

Yes, it includes patterns for creating internal-only notes for technicians and client-facing external notes with proper publishing flags for the Autotask Client Portal.

Can I search for tickets across specific companies?

Yes, it supports advanced query patterns to filter tickets by Company ID, status, priority, or specific date ranges using Autotask API logic.

What MSP platform is this designed for?

This specific skill is purpose-built for Managed Service Providers (MSPs) using the Kaseya Autotask PSA platform.

How does this skill handle SLA calculations?

It uses predefined priority-based defaults for Critical, High, Medium, and Low urgency, and can incorporate specific contract terms to calculate precise response and resolution deadlines.

Are status transitions validated by the skill?

Yes, the skill enforces business rules such as requiring a resolution text when completing a ticket or an escalation reason when moving a ticket to an escalated status.

Autotask PSA Ticket Management

Name: Autotask PSA Ticket Management
Author: wyre-technology

bywyre-technology

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Productivity & Workflow

Manages the full lifecycle of Autotask PSA service tickets, including creation, status transitions, and SLA tracking.

This skill provides a comprehensive interface for MSP technicians to manage Autotask PSA service desk operations directly within Claude Code. It automates complex business logic such as SLA calculations, status transition validation, and multi-tier escalation rules. By providing deep integration with Autotask's ticket fields and API patterns, it enables efficient triage, time entry, and performance reporting, ensuring service delivery stays within contract parameters while maintaining high-quality documentation and client communication.

Key Features

012 GitHub stars

02Real-time service desk performance metrics and KPI reporting

03Automated SLA calculation and breach tracking based on priority levels

04Advanced query building for filtering by company, status, priority, or date range

05Full ticket lifecycle management including creation, updates, and resolution

06Validated status transitions with mandatory resolution and escalation fields

Use Cases

01Streamlining the escalation process with required business logic and team notifications

02Automating ticket triage and resource assignment for incoming MSP client requests

03Generating SLA compliance reports and identifying overdue service tickets

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add wyre-technology/msp-claude-plugins tickets

For use in Claude.ai and ChatGPT

Download Skill