Does it provide a way to record the interview results?

Yes, the skill automatically generates a standardized note-taking template to capture key findings, pain points, and unexpected insights during the session.

Can I use this for both B2B and B2C products?

Absolutely. The script framework is highly adaptable to any persona, whether you are interviewing enterprise stakeholders, engineers, or individual consumers.

Does this skill support Jobs to Be Done (JTBD) methodology?

Yes, it specifically includes probing questions designed to uncover the 'Jobs' customers are trying to accomplish, their current workarounds, and their desired outcomes.

What is 'The Mom Test' mentioned in the script?

It is a methodology for conducting customer interviews that avoids bias by asking about a user's life and past actions rather than pitching an idea or asking for hypothetical opinions.

Customer Interview Script Generator

Name: Customer Interview Script Generator
Author: phuryn

byphuryn

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9,437

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Productivity & Workflow

Generates structured, bias-free customer interview scripts following 'The Mom Test' and Jobs to Be Done (JTBD) principles.

This skill empowers product teams to conduct high-impact discovery by generating interview guides that focus on past behaviors and real insights rather than hypothetical opinions. By strictly adhering to 'The Mom Test' methodology and JTBD probing techniques, it helps Product Managers, designers, and engineers uncover genuine pain points and desired outcomes while avoiding leading questions or sales pitches. It is particularly useful during the early exploration stages of continuous discovery to validate assumptions, inform product strategy, and ensure the Product Trio captures high-fidelity user data.

Key Features

01Includes specific probing techniques like 'The 5 Whys' and specific example mining

02Customizable sections for research objectives, warm-ups, and core exploration

03Focuses on uncovering actual past behaviors instead of unreliable future opinions

04Standardized script generation following The Mom Test and JTBD framework

05Provides a structured note-taking template for consistent data synthesis

069,437 GitHub stars

Use Cases

01Planning user discovery interviews for a new product feature or startup concept

02Conducting deep-dive Jobs to Be Done (JTBD) research to understand user motivations

03Standardizing research protocols across a Product Trio to ensure consistent data quality

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add phuryn/pm-skills interview-script

For use in Claude.ai and ChatGPT