How do I handle ticket status and priority levels?

Freshservice uses numeric codes for these fields (e.g., Status 2 is Open, Priority 1 is Low). The skill documentation provides a full reference table for these codes.

Can I update multiple Freshservice tickets at once?

Yes, the FRESHSERVICE_BULK_UPDATE_TICKETS tool allows you to pass an array of ticket IDs and apply uniform field updates to all of them.

Does this skill support custom fields in Freshservice?

Yes, custom fields can be updated or created by using their internal field names within the custom_fields parameter for tickets and service requests.

What is required to use the Freshservice Automation skill?

You need the Rube MCP server added to your Claude configuration and an active Freshservice connection established via RUBE_MANAGE_CONNECTIONS.

Freshservice Automation

Name: Freshservice Automation
Author: davepoon

bydavepoon

•

2,589

•

Productivity & Workflow

Automates Freshservice ITSM workflows including ticket management, service requests, and bulk operations directly through Claude.

This skill enables seamless integration with Freshservice IT Service Management via the Rube MCP server and Composio toolkit. It allows users to search, create, and bulk-update tickets, manage service catalog requests, and send outbound emails using standard Freshservice schemas. By automating repetitive support tasks and providing a direct interface to the Freshservice API, it streamlines helpdesk operations and improves incident response times for IT teams and service providers.

Key Features

01Support for custom fields and advanced filtering schemas

022,589 GitHub stars

03Bulk ticket updates for efficient high-volume operations

04Outbound email ticket creation with configurable sender profiles

05Full ticket lifecycle management (Create, Get, List, Search)

06Service Catalog request fulfillment via item display IDs

Use Cases

01Automating recurring IT incident creation from chat or logs

02Performing bulk status updates on multiple support tickets simultaneously

03Streamlining service desk requests for hardware or software provisioning

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add davepoon/buildwithclaude freshservice-automation

For use in Claude.ai and ChatGPT

Download Skill